Cooperation and security

Billing models

We choose the model that fits the project. We often combine them: implementation at a fixed price, further development on a subscription.

Fixed price

Fixed scope and budget. A good fit when the scope is known, for example after discovery and specification.

Time & material

You pay for the time actually worked. Flexible when the scope changes along the way.

Monthly subscription

Platform maintenance and development for a fixed monthly fee, from €625 net.

Payments: usually an advance and work split into stages. Details are agreed per project.

Code ownership

The code we write for you is yours. You can develop the solution yourself, with us or with another team.

When

We transfer the copyright to the code from each stage once that stage is paid.

Repository

On request, we hand over the code repository with its full history.

Open source

We build most solutions on open-source products (including Magento, Sylius, Shopware and the MIT-licensed Endora Commerce) and tailor them to your processes. Those components keep their own licences, so there are no licence fees and no vendor lock-in.

Support and response times

By default we work on business days, 9:00–17:00 Polish time. Response time is the time until we start working on a ticket.

Critical issue

Within 2 business hours. Critical means the platform is down or cannot take orders.

Other tickets

Within 4 business hours on average, 8 business hours at most.

24/7 monitoring

Monitoring runs around the clock, weekends included. We act on its alerts during support hours, with the same response times.

Faster or after hours

Shorter response times and support outside 9:00–17:00 are agreed individually in the contract.

Hosting, backups and monitoring

Where the system runs depends on the project.

On our servers

By default we host the solution ourselves. Backups and 24/7 monitoring are then included in maintenance.

On your servers

Also possible. We set up backups and monitoring after checking that your infrastructure supports it.

Personal data and confidentiality

We sort out data protection and confidentiality at the start.

Data processing agreement (GDPR)

We sign a data processing agreement. We have our own template, and we can also sign yours after review.

NDA

On request we sign a non-disclosure agreement, also before discussing project details, after reviewing its wording.